Refund Policy
The short version
You have 7 days from the purchase to ask for a full refund, with no need to give a reason, or a longer period when the law of your country guarantees one.
How to ask
- Through Paddle, our reseller: go to paddle.net, find your order with the email used in the purchase and request the refund; or
- Write to us at [[PREENCHER: e-mail de suporte e privacidade]] with the email used in the purchase or your order number.
Paddle is the Merchant of Record for our orders and processes every refund. The money goes back to the original payment method. The time it takes to appear depends on your bank or card issuer.
What happens to your license
When the refund is approved, the license key is revoked. It can no longer be activated on any Mac, and the license to use Face In ends. Please deactivate it and uninstall the app.
Longer periods and your legal rights
- In Brazil, the Consumer Defense Code (art. 49) gives you 7 days to withdraw from an online purchase. Our 7 day period follows it.
- If you are a consumer in a country whose law gives you a longer period (for example, 14 days in the European Union and the United Kingdom, as described in the Paddle refund policy), the longer period applies.
- After these periods, you keep the rights the law gives you if the product has a defect or does not work as described. Write to us and we will look for a solution first.
Nothing in this policy limits the rights you have under the consumer law of your country.
Chargebacks
Please contact us or Paddle before opening a dispute with your bank; the refund is usually faster. A chargeback also revokes the license key.
See also the Terms of Use.
Language
This page exists in English and in Brazilian Portuguese. If the two versions differ, the version in your own language prevails when the law of your country requires it. In every other case the Portuguese version prevails. [[PREENCHER: confirmar: em conflito, prevalece a versão em português]]